AN ASSESSMENT OF IMPACT FINANCIAL CONTROL AND MANAGEMENT ON SERVICE DELIVERY IN BADE LOCAL GOVERNMENT AREA YOBE STATE.

ABSTRACT This chapter presents a comprehensive analysis of data collected through a survey aimed at investigating factors influencing worker performance. The study utilized a structured questionnaire administered to 270 respondents, yielding a valid sample size of 270 after accounting for retrieval issues. The respondents were predominantly male (75%) and mainly aged between 35 and 44 years (60%). Educational qualifications showed that the majority held tertiary education (60%), with most participants identified as civil servants (65%). Analysis of qualitative and quantitative data revealed significant trends regarding workers' perspectives on both financial and non-financial incentives. A majority (71%) agreed that these incentives positively impact worker performance, while 66% recognized that social factors, such as insecurity, can hinder productivity. Timely payment of salaries and promotions were deemed crucial, with 72% acknowledging their importance in enhancing performance. Additionally, 74% affirmed that job security is a key determinant of productivity. Training and seminars were highlighted as beneficial, with 74% of respondents affirming their positive effect on performance. Furthermore, the provision of adequate health care services and a reliable pension scheme emerged as vital factors in addressing challenges faced by workers, with overwhelming support (79% and 79%, respectively). Lastly, the importance of a conducive work environment was emphasized, as 75% acknowledged its role in facilitating enhanced productivity. Overall, the findings underscore the multifaceted nature of factors influencing worker performance, illustrating the essential role of motivation, security, health provisions, and a supportive work environment in fostering productivity among employees. The analysis provides valuable insights for policymakers and organizational leaders in improving workplace conditions and employee satisfaction.