INFLUENCE OF HUMAN CAPITAL DEVELOPMENT ON SECRETARY’S JOB PERFORMANCE IN AN ORGANIZATION

ABSTRACT The research work was to examine the influence of human capital development on secretary’s job performance in an organization. The research objectives of the work were; to determine the link between human capital development and employee (secretary) job performance in an organization, to ascertain the contribution of Employee (Secretary) Training on Employee (Secretary) Job Performance in an organization and to examine the influence of job-related experiences on the performance of employees in an organization. The research questions of the work were; to what extent does human capital development influence the job performance of employees (secretary) in an organization, in what ways can training programmes have influence on the performance of employees (secretary) in an organization and to what extent can job-related experiences influence the performance of employees in an organization. The population of the study consist of 75 secretaries working in two public institutions in Ekiti State. 63 secretaries were selected using Krejcie and Morgan (1970) from Federal polytechnic Ado Ekiti (FPA) and Ekiti State University Ado Ekiti (EKSU). The researcher used self-administered questionnaires. The work was validated by three experts in the field of Information technology and Management and the researcher's supervisor. The questionnaire was administered to secretaries (respondents) through personal contacts after explaining the purpose of the study to them, then, it was retrieved through the same process. Descriptive and inferential statistics were used to analysis the data collected, simple percentage method was used for the research questions, while Pearson Product Moment Correlation and Linear Regression were used for testing the hypotheses of the study. The findings revealed that human capital development (HCD) significantly enhances the job performance of secretaries and the findings confirm that investing in human capital development, through both training and experiential learning, is vital for boosting the performance of secretaries in an organization. Based on the findings obtained from the analysis of data, the researcher therefore concludes that; human capital development and employee training are the stimulants that both institution and staff needs to increase their abilities that will in turn to improve their performance. Lastly the researcher recommended; The performance appraisal system must use to identify areas in which the workforce need further training and development in order to become relevant to the needs of the organization. the management of the institution should come up with effective plans to advance the job security of employees. Worker's job security is synonymous with organizational health. Keywords: Human Capital Development, Job Performance, Secretaries, Organizations.