SELF ORGANIZATIONAL SKILLS NEEDED BY MODERN SECRETARIES FOR SUCCESSFUL JOB PERFORMANCE IN THE BANKING INDUSTRY (A CASE STUDY OF FIRST BANK, FIRST CITY MONUMENT (FCMB) AND STERLING BANK BAUCHI METROPOLIS)

This study investigates the self-organization skills required by modern secretaries for effective job performance in selected banks within Bauchi Metropolis, namely First Bank, First City Monument Bank (FCMB), and Sterling Bank. The research was necessitated by the increasing demands on secretaries to perform multiple administrative functions in a fast-paced, technology-driven banking environment. A descriptive survey design was adopted, and data were collected through structured questionnaires distributed to thirty-six (36) respondents, out of which thirty-one (31) were duly completed and returned, representing a response rate of 86.1%. The data were analyzed using frequency counts, percentages, means, and standard deviations. The findings revealed that effective time management, task prioritization, ICT competence, multitasking, and proactive planning are vital self-organization skills that significantly contribute to the productivity and efficiency of secretaries in the banking industry. However, challenges such as excessive workload, limited access to ICT tools, inadequate training, and frequent interruptions were found to hinder optimal self-organization. The study further identified that strategies such as regular training, provision of modern ICT facilities, supportive supervision, teamwork, and institutional policies that reduce workplace distractions are essential for enhancing performance. The study recommends that banking institutions should prioritize continuous professional development for secretarial staff, invest in digital infrastructure and training programs, and create supportive work environments that foster efficiency and adaptability. Furthermore, management should implement policies to minimize interruptions and ensure equitable workload distribution. By addressing these organizational and technical challenges, banks can enhance secretarial performance, improve administrative coordination, and promote overall institutional productivity.