COMMUNICATION TACTICS AND EMPLOYEE PERFORMANCE OF BANKS IN EKPOMA, EDO STATE

ABSTRACT This study examined Communication Tactics and Employee Performance in Nigerian Banking Industry of Ekpoma, Edo State.Three hypotheses were drawn from the research questions and a self-administered questionnaire was used to measure the relationship between the variables using a population size of 51 respondents from the selected case study. However, 51 questionnaires were properly filled and returned back and were considered good for analysis. The analysis of collected data was done using Pearson Moment Correlation Analysis. It was thus found that there significant positive relationship between clarity and employee job satisfaction, there is a significant positive relationship between active listening and employee turnover intention, there is a strong positive relationship between assertiveness and employee commitment. Based on the findings of the study, the researcher concludes that Communication Tactics and Employee Performance in Nigerian Banking Industry in Ekpoma, Edo State. It was therefore recommended that managers of the studied firm should ensure clarity of information as it could impact employee job satisfaction. managers of the studied firm should strive towards making employees understand the importance of listening as it could impact turnover intention, and finally management of the studied firm should encourage employees to be assertive as t could impact employee commitment