ANALYSIS OF THE PSYCHO-SOCIAL DETERMINANTS OF CONFLICT AMONG HEALTHCARE WORKERS AND ITS IMPACT ON HEALTHCARE SERVICE DELIVERY IN TERTIARY HOSPITALS, BAUCHI STATE NIGERIA
Abstract
The research study examines the psycho-social determinants of conflict among healthcare services
providers and the impacts of such conflict on healthcare service delivery in tertiary hospitals in
Bauchi state. Healthcare workers are life savers. Their contributions to development are highly
valued. However, given the nature of their job, it has become a hurdle managing paid-work and
social life. Informed by the spillover and boundary theories, we examined how healthcare workers
manage their paid work and their social lives leading to an influence on healthcare delivery in
Bauchi State. This was a quantitative study where a survey protocol was used to elicit data from
112 healthcare workers. The study found that female healthcare workers experienced work-life
conflict more than their male counterparts. Both junior and senior healthcare workers experienced
work-life conflict given the demands of their work. Younger healthcare workers expressed higher
work-life conflict while the married juggled between these two domains because of extra
responsibilities. The study concluded that paid work has interfered with the social lives of
healthcare workers due to rigid work schedules, just as the lack of logistics and modern technology
at the healthcare facilities have foiled healthcare delivery. The study recommends that the Ministry
of Healthcare should resource social workers so that they can render adequate support to
healthcare workers to ease work-life conflict and enhance healthcare delivery.
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