STRATEGIES FOR MANAGING TECHNOLOGICAL CHANGE IN BUSINESS OFFICES IN LOKOJA KOGI STATE

This study was carried out to determine strategies for managing technological change in business offices in Lokoja Kogi State. Survey design was adopted for the study. Four research questions and two null hypotheses guided the study. The population for the study is 375 workers in the selected establishments in Lokoja. A sample size of 204 was statistically selected. Structured questionnaire was used for data collection. 204 copies of questionnaires were administered while 180 copies were returned. Data collected were analyzed using mean and T-test Statistics. The analysis revealed that: the assessment and planning strategies for managing technological change in business offices in Lokoja include: conducting a technology needs assessment, setting clear goals and involving key stakeholders in the decision-making process; the training and employee support strategies include: organizing structured training sessions, providing regular feedback, introducing new technology gradually and rewarding employees for utilizing new technology; the risk management strategies include: conducting a risk assessment, backing up data and implementing security measures; the organizational change management strategies include: strong leadership commitment, employee participation, evaluating resources and capabilities, providing training and creating channels for feedback. It was also found out that there is no significance difference between the mean responses of secretarial and administrative staff on the assessment and planning strategies training and employee support strategies for managing technological change in business offices in Lokoja Kogi State. Based on the findings it was recommended that: business leaders should address employee resistance by fostering a culture of adaptability; regular training programs should be organized; new technologies should be introduced in phases and employers must support technological changes.