WORKPLACE BULLYING AND CONFLIT RESOLUTION STRATIGIES IN HIGHER INSTITUTION IN BAYELSA STATE

This study focused on examining workplace bullying activities and the conflict resolution strategies adopted in higher institutions in Bayelsa State. Workplace buying, which involves the procurement of goods and services for academic, administrative, and research purposes, plays a vital role in the smooth operation of higher institutions. However, the study observed that procurement-related activities often give rise to conflicts due to issues such as lack of transparency, budget limitations, delayed procurement processes, favoritism, and poor communication among staff and management. These conflicts, when poorly managed, can negatively affect institutional harmony, staff morale, and overall productivity. The study employed a descriptive survey research design and involved both academic and non-academic staff who are directly or indirectly involved in procurement and administrative decision-making processes. Data were collected using a structured questionnaire designed to capture information on workplace bullying practices, common sources of conflict, and the strategies used to resolve such conflicts. The data obtained were analyzed using descriptive statistical tools, including mean and standard deviation, to provide clear answers to the research questions. Findings revealed that workplace buying practices in higher institutions are largely influenced by procurement policies, availability of funds, management decisions, and interpersonal relationships within the institutions. The study also identified major sources of conflict to include perceived favoritism in supplier selection, delayed payments to suppliers, inadequate communication, and non-compliance with procurement procedures. Furthermore, the study found that higher institutions adopt various conflict resolution strategies, such as dialogue, negotiation, mediation, administrative intervention, and strict adherence to established procurement guidelines. The study concluded that effective conflict resolution strategies promote accountability, cooperation, and efficiency in workplace buying activities.