EFFECT OF IN-SERVICE TRAINING ON EMPLOYEES’ DEVELOPMENT AND PRODUCTIVITY IN SELECTED TELECOMMUNICATION COMPANIES IN LAGOS STATE, NIGERIA.
Abstract
Employee training is essential for enhancing skills, knowledge, and overall productivity in organizations. This study examines the effect of in-service training on employee development and productivity in selected telecommunication companies in Lagos State. A descriptive survey research design was adopted, and data were collected using structured questionnaires. The findings reveal that in-service training significantly improves employees’ skills, job performance, and productivity. However, challenges such as inadequate training programs and lack of continuous learning opportunities were identified. The study concludes that effective training programs are vital for organizational growth and competitiveness.
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