THE EFFECTS OF COMMUNICATION ON THE PERFORMANCE OF OFFICE MANAGERS FUNCTIONS IN PUBLIC SECTOR (A STUDY OF NASARAWA STATE JUDICIARY COUNCIL, LAFIA)

Student: Ezra Peter
Supervisor: Mr Umar Ndagi Muhammed
HOD: Mrs Ogwuche M A
Department of Office Technology and Management
Information Technology
Federal Polytechnic, Nasarawa, Nasarawa State

Abstract

This research work titled “The Effect of Communication on the Performance of office Manager Function in Public Sector (A Study of Nasarawa State Judiciary Council, Lafia)”. The main aim of the study is to examine the effect of communication on the performance of office managers function in public sector, this study adopted the use of survey design, the population of the study was 120 with a sample size of 60. Data were gathered through the use of structured questionnaires which were distributed, collected and analyzed using simple statistical techniques such as simple percentage method. As a result of the analysis, it was found out among others that; communication significantly enhances office managers’ performance and productivity, barriers such as inadequate tools, poor feedback systems, and lack of communication skills hinder effective communication in the council, and implementing strategic interventions such as regular training, infrastructural upgrades, open communication practices, and feedback systems can significantly improve communication efficiency and performance outcomes in the judiciary council. It was recommended that Nasarawa State Judiciary Council, Lafia should ensure that the allow a free flow on communication with the management and subordinating employees so as to understand themselves and help make accurate decision and also, the managers should ensure that the office workers are given room to express themselves so as to contribute to the overall performance of the establishment.

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