APPRAISING CONFLICT MANAGEMENT MECHANISM AND ITS IMPACT ON ORGANIZATION EFFECTIVENESS A STUDY OF GUARANTY TRUST BANK

ABSTRACT This study was on the impact of conflict management mechanisms on organizational effectiveness (a case study of Guarantee Trust Bank). The purpose of the study was to assess the current conflict management mechanisms employed by Guarantee Trust Bank, evaluate the effectiveness of these mechanisms in addressing conflicts at various organizational levels, and investigate the impact of the identified conflict management mechanisms on the overall effectiveness of the organization. The research design adopted for the study was survey research design, and a sample size of twenty (20) staff was used for the study using the random sampling method. The questionnaire was the major instrument used for data collection. A test-retest was also conducted to test the reliability of the questionnaire which gave a coefficient of 0.83 using Spearman ranking correlation coefficient. The data collected were analysed using the mean. The findings of the study showed that conflict management mechanisms are effective in the resolution of disputes, retention of talent, innovation and creativity, and enhanced relationships. Also, the impact on the overall effectiveness of the organization includes positive organizational image, stakeholder trust, better customer service, and talent attraction. It was recommended that the leaders should model effective conflict management behaviours and cultivate a culture of openness and trust. Government and policy makers to consider frameworks that support the integration of conflict management education in professional development programs. Human resources managers should develop and maintain clear procedures for conflict resolution and ensure these are communicated effectively across the organization. .