THE IMPACT OF HUMAN RELATIONS SKILLS ON THE JOB PERFORMANCE OF SECRETARIES IN TERTIARY INSTITUTION IN EKITI STATE

This study investigates the impact of human relations skills on the job performance of secretaries in tertiary institutions in Ekiti State. The main objective is to assess the current state of human relations skills among secretaries and their correlation with job performance. The study employs a survey research design and gathers data from secretaries in tertiary institutions through structured questionnaires. The findings reveal that while secretaries demonstrate effective communication, active listening, and professionalism, there are areas for improvement identified by notable proportions of respondents. In terms of job performance, secretaries are perceived to efficiently manage administrative tasks and responsibilities but disagreements exist regarding certain aspects such as administrative efficiency and communication effectiveness. The correlation analysis indicates a positive relationship between human relations skills and job performance, highlighting the importance of fostering these skills to enhance organizational success. Based on the findings, recommendations are made to develop comprehensive training programs, foster collaborative work environments, and continuously monitor and evaluate training initiatives to enhance human relations skills and job performance among secretaries in tertiary institutions. This study contributes to understanding the critical role of human relations skills in shaping the job performance of secretaries and offers practical recommendations for talent development in tertiary institutions.