UTILIZATION OF INFORMATION AND COMMUNICATION TECHNOLOGY IN FEDERAL POLYTECHNIC NASARAWA LIBRARY

ABSTRACT This research explores the utilization of Information and Communication Technology (ICT) in the Federal Polytechnic Nasarawa Library, focusing on its impact on library operations, user education, and overall service delivery. The study aims to assess how ICT tools are integrated into the library's functions, evaluate the effectiveness of user education programs, and identify areas for improvement. The research employs a mixed-methods approach, combining quantitative data from structured questionnaires with qualitative insights from interviews and observations. A sample of 100 respondents, including library staff and users, provided comprehensive data on their experiences and perceptions regarding ICT utilization and user education. Key findings indicate that 100% of library staff participate in user education, predominantly through lecturing, which is favored by 70% of respondents. This method proves effective but suggests room for incorporating diverse educational techniques. ICT tools are used daily by 40% of library users, with a satisfaction rate of 70% regarding the current ICT infrastructure. The demographic profile of staff and users shows a broad range of ages and academic backgrounds, influencing their interaction with library services. The study concludes that while the Federal Polytechnic Nasarawa Library demonstrates strong commitment to user education and effective ICT use, there is a need for enhancing the variety of educational methods and ensuring ongoing investment in technology. Recommendations include diversifying user education methods, investing in updated ICT infrastructure, enhancing feedback mechanisms, and providing continuous staff training. Suggestions for further research include investigating the impact of specific ICT tools, evaluating user education methods, and conducting comparative studies with other libraries. This research contributes to understanding the role of ICT in academic libraries and provides actionable insights for improving library services.