THE EFFECT OF CONFLICT MANAGEMENT AND EMPLOYEE’S SERVICE DELIVERY IN ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY

ABSTRACT This study is concentrated on effects of conflict management on employees performance in public sector with reference to Enugu State University of Science and Technology as the base of the study. The major objective to the study is to examine how conflict management can help in achievement of employee performance especially in public sector. For the objective to be achieved the researcher made use of questionnaire and interview as the easy way of achieving the needed information. Some information was also obtained from textbooks. Journals and other relevant materials. The total population used was 418 respondents from the University. While 204 were used as sample size. The sample size was determined with use of Taro-Yemeni statistical formula. Simple percentage formula and table were used for the analysis. The findings were drawn based on results of the analysis. In the findings, it was found that the conflict management has help university as one of the selected public sector to a great extent. That is, it helped the university in management of crisis within and outside the management authorities of the school. The recommendations and conclusions were achieved through the basis of findings. The researcher recommended that since management of conflict can help in achieving productivity and progress in the university, the management of the university should continue to apply conflict management strategies in piloting the affairs of the schools especially during crisis because it will help them to improve more and also in achieving the organizational goals.