INDUSTRIAL ACTIONS BY HEALTH WORKERS ON SERVICE DELIVERY IN TEACHING HOSPITALS IN ENUGU STATE, NIGERIA {THE EFFECT}

This study investigates the effect of industrial actions by health workers on service delivery in teaching hospitals in Enugu State, Nigeria. The healthcare sector in Nigeria has been significantly impacted by frequent strikes and work stoppages, often triggered by grievances related to inadequate working conditions, poor remuneration, and insufficient resources. The teaching hospitals in Enugu State, which serve as major healthcare providers and training centers for medical professionals, have not been exempt from these industrial actions. This research aims to assess the extent to which industrial actions disrupt the delivery of healthcare services, including patient care, treatment availability, and hospital operations. A descriptive research design was employed, with both qualitative and quantitative methods used to collect data. Surveys were administered to health workers, hospital administrators, and patients, while interviews were conducted with key stakeholders. Data analysis revealed that industrial actions have profound negative effects on service delivery in teaching hospitals in Enugu State. Key findings indicate that strikes and other forms of industrial action lead to delayed treatment, reduced patient satisfaction, increased wait times, and strained hospital resources. Additionally, the study highlighted that while industrial actions serve as a means for health workers to advocate for improved conditions, they also exacerbate existing challenges in the healthcare system.The study recommends that both the government and hospital management prioritize addressing the underlying causes of industrial actions, including better compensation, improved working conditions, and adequate healthcare infrastructure.