IMPACT OF JOB SATISFACTION AND MOTIVATION ON THE JOB PERFORMANCE OF SECRETARIES IN TERTIARY INSTITUTIONS IN EKITI STATE
Abstract
The study was carried out to examine impact of job satisfaction and motivation on the job
performance of secretaries in tertiary institutions in Ekiti State. To carry out this study effectively,
four objectives and research questions were formulated and due to the descriptive survey nature
of this work, primary source of data collection was adopted. The population of this study
constitutes 108 secretaries working in two tertiary institutions in Ekiti State. Namely: 73
secretaries from The Federal polytechnic Ado Ekiti (FPA) and 35 secretaries from Ekiti State
University (EKSU). Using Krejcie and Morgan (1970) sampling techniques, eighty-six (86)
secretaries were sampled from The Federal Polytechnic Ado Ekiti, and Ekiti State University.
Descriptive and inferential statistics used. The Pearson moment correlation coefficient formula
was used to analyze the hypotheses. The major findings of the study shows that the level of
motivational factors available for secretaries in tertiary institutions is high. The study revealed
that motivation has a positive impact on job efficiency, particularly in task completion, time
management, and organizational skills, with motivated secretaries demonstrating increased job
efficiency. And finally, the study revealed that Motivation significantly impacts job satisfaction,
especially in overall job satisfaction, work-life balance, and sense of purpose. The study concludes
that job satisfaction and motivation significantly impact the job performance of secretaries in
tertiary institutions in Ekiti State. The researcher among many others recommended that Tertiary
institutions should continue to strengthen and expand their recognition programs for secretaries,
as these significantly boost motivation and job satisfaction. Recognizing exceptional performance
consistently will lead to improved job performance.
Keywords: Impact, Job Satisfaction, Job Efficiency, Motivation, Job Performance,
Secretaries, Tertiary Institutions.
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