EFFECT OF WORKPLACE DIVERSITY ON EMPLOYEES PRODUCTIVITY
Abstract
The aim of this research is to examine the effect of workplace
diversity on employee productivity with Enugu state university of
science and technology, as our reference. The problem that led to the
study is the disputes and delays in the access to information that
would increase performance of staff. The specific objectives of the
study are to: Examine the effect of cultural background on customer
satisfaction, Examine the impact of workplace diversity (age, race,
ethnicity) on task completion, sales and revenue, Examine the effect
of sexual orientation diversity and inclusion in workplace. The survey
research method was adopted for the study and the study relied
much on secondary and primary data. The population of this
research work was drawn from staff and management of the
university. The population is made up of 1104 staffs. The sample size
of 294 was determined using Taro Yamane technique and stratified
random sampling. The findings from the study show that 140
representing 56% of the population strongly agreed that cultural
background have effect on customer satisfaction while 110
representing 44% agreed that cultural background have effect on
customer satisfaction, 250 respondents representing 100% agreed
that agreed that do age, race and ethnicity impact task completion
rates, sales performance and revenue growth to a large extent, 250
respondents representing 100% strongly agreed that sexual
orientation diversity and inclusion have effect in workplace. Decision
Rule: Since the calculated chi-square value (500.2) is greater than the
table value (5.991) at 2 degree of freedom and 0.05 level of
significance, the alternative hypothesis (H0) is rejected and the null
hypothesis (H1) is accepted. It hold that Sexual orientation diversity
and inclusion does have effect in workplace
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