EFFECT OF WORKPLACE DIVERSITY ON EMPLOYEES PRODUCTIVITY

Student: Chukwuemeka Lucky Chikwendu
Supervisor: Dr Silvester Onah
HOD: Dr Ignatius Okoro
Department of Business Administration and Management
Business Studies
Institute of Management and Technology, Enugu, Enugu State

Abstract

The aim of this research is to examine the effect of workplace diversity on employee productivity with Enugu state university of science and technology, as our reference. The problem that led to the study is the disputes and delays in the access to information that would increase performance of staff. The specific objectives of the study are to: Examine the effect of cultural background on customer satisfaction, Examine the impact of workplace diversity (age, race, ethnicity) on task completion, sales and revenue, Examine the effect of sexual orientation diversity and inclusion in workplace. The survey research method was adopted for the study and the study relied much on secondary and primary data. The population of this research work was drawn from staff and management of the university. The population is made up of 1104 staffs. The sample size of 294 was determined using Taro Yamane technique and stratified random sampling. The findings from the study show that 140 representing 56% of the population strongly agreed that cultural background have effect on customer satisfaction while 110 representing 44% agreed that cultural background have effect on customer satisfaction, 250 respondents representing 100% agreed that agreed that do age, race and ethnicity impact task completion rates, sales performance and revenue growth to a large extent, 250 respondents representing 100% strongly agreed that sexual orientation diversity and inclusion have effect in workplace. Decision Rule: Since the calculated chi-square value (500.2) is greater than the table value (5.991) at 2 degree of freedom and 0.05 level of significance, the alternative hypothesis (H0) is rejected and the null hypothesis (H1) is accepted. It hold that Sexual orientation diversity and inclusion does have effect in workplace

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