THE IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATIONAL EFFICIENCY (A STUDY OF FIRST BANK OF NIG PLC, KAURA NAMODA)
Abstract
ABSRACT
The study examines the impact of conflict management on organizational efficiency, with the objectives to ascertain the extent to which effective conflict management has affected the efficiency of the organization and the influence of leadership practices on organizational efficiency. Primary data were collected using a well structured questionnaire, and chi-square (X2) statistical technique used to test the hypotheses. The study concludes that conflict is not entirely bad for an organization but rather it should be harnessed and managed to reap it’s positive impact. Based on the findings of the study, it was recommended that strategies which promote industrial democracy should be chosen by management as the preferred option in dispute resolution furthermore management should improve the agreement reached in conflict resolution process. Successful organization in the future must create the capability to absorb conflict management mechanism in order to minimize the rate of conflict and improve performance.
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