THET OTAL QUALITY MANAGEMENT AND PERFORMANCE OF CHAMPION BREWERIES UYO

Student: Lorita Nkakong Ngon
Supervisor: Prof Patrick Igbaji
HOD: Dr Frank Lifu
Department of Business Administration
Management Science
University of Cross River State, Calabar

Abstract

This research work was undertaken to examine the effect of quality control on productivity in manufacturing industry, the various technique of quality control used and to assess the effectiveness and efficiency of their applications. This study also set to find what manufacturing firm seeks to achieve through quality control practice. To achieve these objectives, a study of Champion Breweries Uyo, was carried out. It adopted a survey research design to elicit data, 105 employees were used as sample size. Questionnaire was used as the instrument for data collection. The chi-square non-parametric technique was adopted As a tool for testing of hypotheses. It was also discovered that manufacturing industry have some quality objectives they want to achieve through quality control practice. These include creating a good corporate image, to meet customers’ needs and consumer's satisfactions.

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