TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL EFFCIENCY OF CHAMPION BREWERIES PLC. UYO, AKWA IBOM STATE
Abstract
The study investigated the influence of Total Quality Management on Organizational Efficiency of Champion Breweries Plc. Uyo, Akwa Ibom State. Three specific objectives were designed for the study as well as three research questions and three research hypotheses. The study adopted survey research design. Taro Yamen’s formula was used to adopt a sample size of 212 from a population of 450 employees. The instrument of the study was a structured questionnaire with a five likert-point options that was distributed to employees’ of Champion Breweries Plc. Uyo, Akwa Ibom State. Data collected was analyzed using simple linear regression analysis. The result from test of hypotheses revealed that proxies for total quality management namely- employee training, process improvement practices and communication have significant influence on organizational efficiency of Champion Breweries Plc. Therefore, the study concludes that employee training, process improvement, and communication are found to be key factors that positively influenced organizational efficiency with particular reference to Champion Breweries Plc. The findings from the study contributes more to the existing knowledge on total quality management and also reaffirms the opinions of other scholars on the subject matter. The researcher recommends that management of Champion Breweries Plc., Uyo, Akwa Ibom State should implement continuous process improvement initiatives to streamline operations and eliminate inefficiencies, which can be achieved by establishing a dedicated team or department focused on analyzing and improving existing processes within the organization. Also, they State should promote collaboration between different departments and teams to achieve a more integrated approach to problem-solving and decision making. This could involve setting up cross-functional project teams, encouraging knowledge sharing between departments, and promoting a culture of teamwork. (Wordcount-250).
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