THE EFFECT OF FRUSTRATION ON EMPLOYEE’S PERFORMANCE IN AN ORGANIZATION (A CASE STUDY OF KADUNA ELECTRICITY DISTRIBUTION TALATA MAFARA)

ABSTRACT This study investigates the effect of frustration on employees' performance in an organization, with a focus on Kaduna Electricity Distribution, Company (Zamfara Investment Area Office) Talata Mafara. Employee frustration, often caused by workplace stressors such as unmet expectations, inadequate resources, and ineffective management, can significantly impact productivity, job satisfaction, and overall performance. The research explores the causes of frustration, its manifestations in the workplace, and its direct effects on both individual and organizational outcomes. A descriptive research design was adopted, utilizing both qualitative and quantitative data collection methods. Structured questionnaires were distributed to a representative sample of employees from various departments within Kaduna Electricity Distribution, Company (KAEDCO) Talata Mafara. Interviews were also conducted to gain deeper insights into the employees' experiences and perceptions of frustration and its effects on their performance. The findings reveal that prolonged frustration leads to decreased employee morale, increased absenteeism, and lower productivity. The study concludes that effective leadership, clear communication, and employee support systems are essential in mitigating frustration and enhancing performance. Recommendations for the organization include regular employee engagement, better resource allocation, and training programs aimed at improving coping mechanisms for workplace challenges.