EFFECT OF MANAGEMENT POLICY ON WORK PERFORMANCE OF EMPLOYEES IN THE HOSPITALITY INDUSTRY: A STUDY OF SELECTED HOTELS IN OGOJA LOCAL GOVERNMENT AREA

Student: Ruth Okpe
Supervisor: Mrs Victoria Nkebem
HOD: Dr Christopher Odey
Department of Hospitality and Tourism Management
Management and Social Science
University of Cross River State, Calabar

Abstract

Pin siwdy em Frrect of Management Policy (Hn Work Performance af Employees in the Hospitalisy brdusticy A Srey of Sedo fed Hotels in Cleeja Local Government Arca Specifically the abjectives of thie ste were, do determine the effect of training aid development policies on emplivees performance, fo examine the effect of reward policies on employees” performance and fu ascertain the relations berween management pirlicies and ciployees performance Plexeriphive survey wan ised for this sandy, primar data ix collected to describe settings. phenomena (af organizations claaber wis rely med thromel percentages, mean and standard deviation as mEasires nf central tendencies ay well an interven Correlation analysts was tsed to find out the nate, marenittce and sirengeh of how the den atfected emplovee performance. The peprdartion of the study consist of ninety-three (431 high cadre staff of the selected els from where a sample of ninety-three (93) way drawn findings of the study were that, there is a moderate hut positive and significant effect coploves performance, Promotion policy negatively but Reward policy on the other lund has a moderate bul hat pai atid dem Comseguentiy, the of training and development policy on insienificantly affects vmplayvee performance, wes inive and sienificant effect, Performance appraisal policy has a moderate and negative vignificant effect Recruinment and selection palicy has weak, but posiiive and nor significant effect while Health and safer policy has a moderately weak, positive, and significant effect. Based on the sincdings it was concluded that: that most of the human resource policies on the selected hotels in Ogoju Ld affect employee performance positively cand thet employee training amd development equips hills amd eventual increase in employee performance. And it wax ard policies than are aligned to s for better and/or enhanced neces employee with appropriaic dierefore recommended that, that organizations should formdate rew of enliure as a basis of providing incentives 1o employee { selection policies based on oh roles influe n meprfiony i's le eheiniZud ele gL TL ctined thet recrpiinment ti Fi r [IIRL 4

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