E-GOVERNANCE AND PUBLIC SERVICE DELIVERY IN OGUN STATE, NIGERIA

The study examined the implementation and impact of e-government initiatives on public service delivery in Ogun State, Nigeria. It investigated how digital technologies adopted by the state government influence transparency, efficiency, accessibility, and citizen satisfaction in public service delivery. The study also identified the challenges limiting the effective use of e-governance tools and infrastructure in Ogun State. The research adopted a quantitative survey design. A purposive sampling method was used to select 100 respondents, including public servants and citizens who interact with government services. Structured questionnaires designed in Likert scale format were distributed and analyzed using the Statistical Package for Social Sciences (SPSS). The findings revealed that e-government initiatives in Ogun State have contributed significantly to improving access to public services and reducing bureaucratic inefficiencies. Respondents agreed that digital platforms have helped reduce corruption and enhanced service transparency. The study also showed that services such as tax administration, land registration, and educational services are now being accessed online. However, several barriers were identified, including poor ICT infrastructure, low digital literacy among civil servants and the public, unstable electricity, and limited internet coverage—especially in rural areas. In addition, institutional challenges such as inadequate funding, lack of technical training, and resistance to change among public officers further hinder effective e-governance implementation. The study concluded that although e-governance in Ogun State has led to notable improvements in service delivery, overcoming infrastructural, institutional, and digital literacy challenges is essential to achieving its full potential. Addressing these barriers will help build a more inclusive, efficient, and citizen-centered public administration system.