EFFECTS OF POOR COMMUNICATION SKILLS ON THE PERFORMANCE OF SECRETARIES IN BUA CEMENT FACTORY OKPELLA, EDO STATE
Abstract
Lateefah Isiraojie, [5/16/2026 3:35 PM]
ABSTRACT
This study examined the effect of poor communication skills on the performance of secretaries in Bua Cement Factory Okpella. Effective communication is a fundamental aspect of human interaction individually and in groups to aid organizational operations. Relevant literature were reviewed. Four research questions were raised. The population of the study was 95. Questionnaire was administered on the population. Data gathered were analyzed with the use of simple percentage method. The study revealed that poor communication among secretaries can manifest in various ways like unclear verbal or written messages, poor listening and delay in relaying critical information. The study concludes that effective communication is important to perform secretarial and administrative duties. The study recommended amongst others that management of organizations should organize periodic in-house workshops focus on inspiring verbal, written and digital communication skills among secretaries.
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