THE ROLES OF INFORMATION COMMUNICATION AND TECHNOLOGY IN THE PERFORMANCE OF SECRETARIAL FUNCTIONS

The integration of Information Communication and Technology (ICT) has transformed the secretarial profession, enhancing the efficiency and effectiveness of secretarial functions. This paper examines the roles of ICT in the performance of secretarial functions, highlighting its impact on office administration, communication, and productivity. The study reveals that ICT has revolutionized traditional secretarial tasks such as typing, filing, and communication, enabling secretaries to perform tasks more accurately and speedily. The paper also identifies various ICT tools and software, including word processing, spreadsheet, and presentation software, that facilitate secretarial work. Furthermore, it discusses the challenges of ICT adoption, including inadequate training, infrastructure, and technical support. The study concludes that ICT is essential for modern secretarial practice, and recommends its integration into secretarial education and training programs to enhance the competence of secretaries in the digital age.