IMPACT OF CONSENSUS APPROACH TO CONFLICT RESOLUTION AND MANAGEMENT ON EMPLOYEE PERFORMANCE IN FEDERAL POLYTECHNIC, MUBI, ADAMAWA STATE
Abstract
This study was carried out to assess the impact of consensus approach to conflict resolution and management on employee performance in Federal Polytechnic, Mubi. The problem of the study identified that various organisations have ascertained essential tackles such as consensus building as an outcome of diagnosis and the parallel efforts in reducing asymmetric in actor’s bargaining power, a common ground to identify from where negotiation starts. The objective of the study is to highlight the impact of active participation, trust and patience to conflict resolution and management on employee performance in Federal Polytechnic, Mubi. Yola Campus. The study adopted descriptive research design. The population of the study is 1635 staff of the Federal Polytechnic, Mubi. The research sampled 321 respondents using Yemani (1964) formula for the study. The instrument used for collecting data from the respondents was the questionnaire. The data obtained from the field survey was analyzed using Statistical Package for Social Sciences (SPSS) version 20.0 and Pearson moment correlation coefficient was used to test the hypothesis formulated at 0.5 level of significance. The study found out that consensus building, expressing best thought, and consensual decision by employees in conflict resolution and management improves their work performance in an organisation. The study concludes that consensus approach to conflict resolution and management is a creative and dynamic way of reaching agreement between all members of a group. The study therefore, recommended that conflicting parties should be involved in consensus building to express best thought of theirs, create avenue to decide for themselves and consensually settle in an aid to manage conflict to ensure employee work performance in Federal Polytechnic, Mubi.
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