EFFECTS OF CLAIM MANAGEMENT PRACTICES ON CONSTRUCTION PROJECTS DELIVERY IN MINNA, NIGER STATE

This study examines the effects of claim management practices on construction project delivery in Minna, Niger State. The research was motivated by the persistent challenges of delays, cost overruns, disputes, and inefficiencies commonly associated with construction projects in the region, many of which are linked to poor claim administration. A quantitative survey design was adopted, and data were collected from 105 construction professionals, including contractors, consultants, clients, and claims specialists. The findings reveal that the most prevalent claim management practices are change-order claims, claims arising from delays, and differing site conditions, all of which significantly influence project progress and cost outcomes. The study further shows that effective claim management contributes positively to project delivery by improving time performance, enhancing cost control, strengthening stakeholder relationships, and increasing overall productivity. Additional benefits include reduced disputes, improved financial stability, enhanced client satisfaction, and better risk allocation. However, the study identifies several challenges that undermine the effectiveness of claim management in Minna, such as inadequate contract documentation, poor record keeping, limited awareness of claim procedures, noncompliance with notice requirements, insufficient administrative skills, and weak communication among project parties. The study concludes that while claim management practices are widely used and capable of improving project delivery, their effectiveness is hindered by both organizational and systemic constraints. It recommends improving documentation practices, enhancing stakeholder capacity, and adopting digital tools to strengthen claim administration. The findings provide valuable insights for practitioners, policymakers, and researchers aiming to enhance construction project performance through improved claim management practices.