IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY IN PUBLIC SECTOR ADMINISTRATION (A STUDY OF NATIONAL POPULATION COMMISSION BAYELSA)

ABSTRACT This research work is designed to look on the impact of Information and Communication Technology in public sector Administration. A critical assessment of National Population Commission Bayelsa. prior to this time, there has been unprecedented explosion of Communication and Information deficiencies in the organization. But in line with technological innovation and increased awareness of customers, the organization has imbibed the application of Information and Technology Concepts, techniques, develop ICT products in order to operate in these competitive environment characterized by these changing conditions. The data used in this research were collected from various sources which include textbooks, Journals, Internet. Questionnaires were also administered to bank staff and customers so as to obtain the required information. The sample size used was forty five (45) and 45 questionnaires were distributed while forty (40) were properly filled and returned; the responses from the questionnaires were critically analyzed and tested using Chi-Square (x2). Since effective Information and Communication Technology is an essential tool for the proper actualization of organizational goals, without effective Information and Communication, there will no common understanding between staff and customers. Hence Recommendations were made to the bank selected on difficulties that can hamper effective Information and Communication Technology which includes: Untimeliness and Inaccuracy, use of technical words, making use of ambiguous words and installing the right caliber of management. These difficulties if properly addressed will increase efficient organization’s operations.