EMPLOYEE TRAINING AND JOB SATISFACTION IN THE TELECOMMUNICATION FIRMS:A STUDY OF MTN,ASABA,DELTA STATE.
Abstract
The study examined the effect of employee training on job satisfaction, with the following objectives: to determine the effect of in-sérvice employee training on job satisfaction, to determine the relationship between on-the-job employee training and job satisfaction, to determine the effect of seminar on job satisfaction, to determine the effect of training and manpower development on job satisfaction and to determine the relationship between off-the-job employee training and job satisfaction. The study made use of mainly primary data from a randomly selected sample size of 101 respondents in MTN Nigeria telecommunication firm in Asaba, Delta State. A validated set of structured questionnaire was used to solicit for respondent's opinion, the Survey research design method was employed. The analytical tools employed involves both descriptive, as well as inferential statistical tools comprising of simple percentage which was used to analyse the respondents® profile as it concerns the study, regression analysis was also used to test and interpret results of the variables measured, and this explained the effect of the independent variables on the dependent variable respectively. The findings indicated that there was an overwhelming positivity among the variables: with in-service training and
job satisfaction exhibited a positive relationship-(B = 461, P < 0.000), on-the-job
training and job satisfaction (B = 227, P < 0.000), seminar training and job
satisfaction (B = 289, P < 0.000), training and manpower development and job
satisfaction (B = 187, P < 0.000), off-the-job training and job satisfaction (B = .241,
P < 0.000) The study concluded that training enhances skills, competency, ability and ultimately employee's performance and productivity in the organization, and that organizational success relied on the skills and abilities of their employees, and this means that organizational success depends to an extent on considerable and continuous investment in training. It was therefore tecommended that for managers and organizational leaders to achieve success "Training Need Analysis" should be given primary importance, so that organizations can fully achieve its desired training goals.
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