EFFECT OF A WEB-BASED TECHNOLOGY ON EFFECTIVE OFFICE MANAGEMENT IN AN ORGANIZATION (A STUDY OF CADBURY NIGERIA PLC, LAGOS)

This study investigated the effect of web-based technology on effective office management in Cadbury Nigeria PLC, Lagos. The research aimed to assess the impact of web-based tools on communication, data management, employee productivity, and the challenges associated with their implementation. A quantitative approach was used, with a structured questionnaire administered to 97 employees in the IT and administrative departments. The findings revealed that web-based technologies significantly enhance real-time communication, collaboration, and the retrieval of office data. Additionally, the study highlighted the positive influence of web-based tools on employee productivity and operational efficiency, with the automation of tasks reducing manual errors and improving time management. However, challenges such as poor internet connectivity, data security concerns, and resistance to change among employees were identified as barriers to the effective adoption of these technologies. The hypothesis testing, conducted using ANOVA, confirmed that the use of web-based technology positively impacts the key variables related to office management, with statistically significant differences observed in communication, data management, and productivity. The study also emphasized the importance of regular employee training and adequate IT support to ensure the successful integration of web-based tools. Based on the findings, the study recommended that organizations invest in reliable internet infrastructure, prioritize cybersecurity, and involve employees in the adoption process of new technologies. This research contributes to understanding the role of web-based technologies in modern office management and offers insights for organizations aiming to enhance their digital transformation strategies. Keywords: Web-based technology, Office management, Employee productivity