THE ROLES OF HEALTH RECORDS IN ENHANCING QUALITY PATIENT CARE SERVICE DELIVERY AT BOWEN UNIVERSITY TEACHING HOSPITAL OGBOMOSO.
Abstract
This study examined the role of health records in enhancing quality patient care service delivery at Bowen University Teaching Hospital (BUTH), Ogbomoso. The research focused on assessing how effective record-keeping contributes to better
diagnosis, treatment, and continuity of care.
A descriptive survey design was adopted, with data collected through structured
questionnaires administered to health professionals and record officers.
Findings revealed that well-maintained health records significantly improve patient care by providing accurate and timely information, supporting clinical decisions, and facilitating communication among caregivers.
The study concluded that a robust health records system is crucial for delivering
high-quality healthcare services. Recommendations included continuous staff training, digitization of records, and improved policy implementation to enhance health information management at BUTH.
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