SERVICE DELIVERY IN ANAMBRA BROADCASTING SERVICE, AWKA. (A STUDY OF ANAMBRA BROADCASTING SERVICE, AWKA)

This study investigated ineffective service delivery in government owned establishments in Anambra Broadcasting Corporation.The problems identified include lack of accountability,poor customer patronage,and inefficient service. The objectives cleared the extent to which inefficient service affect customer patronage,to investigate the extent to which government contribution enhances service delivery and to investigate the effect of accountability in government owned institutions. The researcher employed the survey research design.A total population of 200 was employed out of which a sample size of 133 was determined using zero- sample formula.Tables and percentages were used to present and analyze the data collected while chi-square statistical tool was used to test the hypothesis formulated.The findings revealed that service delivery has significant effect on customer patronage,government contribution enhances service delivery of government owned establishments.On the basis of the above findings,the researcher recommend as follows:citizens should be allowed to take active participation in order to be serviced better.