ASSESSMENT OF THE IMPACT OF E-BANKING ON THE PERFORMANCE OF SELECTED DEPOSIT MONEY BANKS IN BAUCHI METROPOLIS

The explosion and diffusion of internet has opened new horizons and scenarios for the retail banking industry. The retail banks are now providing their products and services through the electronic media which include Automated Teller Machine (ATM), Mobile banking; E-banking. Automated Teller Machine (ATM), Mobile Banking is considered to have a substantial impact on banks’ performance. The research work examines the impact of e-banking on the performance of Bauchi banks. The case study overs twenty banks across Bauchi State. The study is quantitative in nature which examines difference objectives which determine the performance of Banks mainly in terms of profitability, efficiency and so on. It also discusses the effect of customers’ literacy on provision of services from banks’ perspective. It also discusses the basic motive of banks to adopt ebanking services. The data used for this study were obtained using a structured questionnaire. The questions were close ended and used five (5) point Likertscale. The questionnaires were administered by hand and retrieved by the researcher without the need for researcher without the for research assistance in order to ensure maximum return rate of the data obtained from the survey were captured, coded and analyzed with the support of the Statistical Package for Social Sciences (SPSS), version 17.0. The result shows that e-banking has increased the performance of banks; it has enables the banks to meet their costs and earn profits even in the short span of time. The illiteracy of customers is not regarded as a major barrier in provision of their products and services. For banks the main motive for adopting e-banking is to increase their clientage and to retain their customers. Consequently, the performance of banks has improved in transitioning to e-banking medium.