DEVELOPMENT OF A KNOWLEDGE-BASED CHATBOT FOR ESUI SUDENTS
Abstract
This study presents the development of a knowledge-based chatbot designed to assist students of Edo University Iyamho (EUI) in accessing academic and administrative information efficiently. The motivation for the study arose from challenges faced by students in obtaining timely and accurate information regarding admissions, course registration, school fees, examination schedules, and campus services. The chatbot was developed using Python programming language, Natural Language Toolkit (NLTK) for natural language processing, and Flask as the web framework. The system employs intent classification and a structured knowledge base to interpret user queries and provide appropriate responses. Testing results indicate that the chatbot significantly reduces response time and improves accessibility to university information. The study concludes that a knowledge-based chatbot can effectively enhance student support services within tertiary institutions .
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