ASSESSMENT OF PATIENTS’ SATISFACTION WITH THE HEALTHCARE SERVICES PROVIDED AT THE OUTPATIENT DEPARTMENT OF EDO SPECIALIST HOSPITAL, BENIN CITY, EDO STATE.
Abstract
Background: Patient satisfaction with provision and quality of health care delivery has become the cornerstone for health care delivery. The objective of this study was to assess the level of patients’ satisfaction with the healthcare services provided at the outpatient department of Edo Specialist Hospital, Benin city, Edo state.
Methodology: A descriptive cross sectional survey was conducted among the respondents in the outpatient department of the hospital. A sampling technique was used to select respondents. The data was collected using a self-administered questionnaire. Statistical analysis was carried out using IBM SPSS version 27.0. results were presented in tables and prose and significance was established at p
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