ASSESSMENT OF HUMAN RESOURCE MANAGEMENT PRACTICES AND PATIENT SATISFACTION IN EDO STATE UNIVERSITY TEACHING HOSPITAL AUCHI, EDO STATE.

This study examined the assessment of Human Resource Management (HRM) practices and patient satisfaction in Edo State University Teaching Hospital, Uzairue, Auchi, Edo State. The basic objective of this research is to assess the impact of HRM practices on patient satisfaction in Edo State University Teaching Hospital (EDSUTH).A descriptive survey research design was used for the study, and data were collected from both primary and secondary sources. The questionnaire was the main instrument used in collecting data from the respondents, while the secondary data collected for this study were from journals, existing literature, and internet sources. The data collected was analysed by use of simple percentages, while Chi-square (X²) was used to test the hypotheses formulated for validity. The findings of this study show that improving HRM practices will enhance patient satisfaction in EDSUTH. From the findings, the study concluded that HRM practices currently implemented in EDSUTH somehow have a significant impact on patient satisfaction, while recruitment appears satisfactory, other areas such as remuneration, staff motivation, and communication require attention. The study recommends that the hospital administration invest in continuous staff training, enhance performance appraisal mechanisms, and implement patient-centred strategies to reduce delays and improve service quality.