AN EVALUATION OF THE EFFECTIVENESS OF COMMUNICATION AS A TOOL IN THE MANAGEMENT OF AN ORGANIZATION (A STUDY OF MANAGEMENT SCIENCE, FEDERAL POLYTECHNIC DAMATURU)

ABSTRACT Human relationship is indispensable part of communication. The origin of communication began with the human interaction. Communication in the working area has been dramatically evolved. Face to face communication has been renovated through development of land line phones, computers, mobile phones, Internet and sooner into virtual reality (Akmajian et al., 2017). In 1961 Massachusetts Institute of Technology (MIT) developed Compatible Time-Sharing System (CTSS) for the first time in the operating systems. The time sharing system arrange requirement of user and coordinate their schedule and project in order to communicate regularly for information and maintain high productivity (Aladwani, 2001). The population of this study is 115 number of academic staff in the School of Management Federal Polytechnic Damaturu, the population cover six departments the School of Management Science which are Accountancy (21), Business Admin (24), Banking &Finance (15), Marketing (10), Office Technology & Management (19) and public Admin (26) which is made of 115. The research recommended that workers should avoid lack of trust as it reduces transparency in communication. They should concentrate to the organization goal as trust leads to low innovation, agility and responsiveness to changing conditions. And the organization should endeavor and used adequate communication channel that will Promote honesty and open communication.