IMPROVING ACADEMIC STAFF SERVICE DELIVERY THROUGH EMERGING TECHNOLOGY-BASED TEACHING METHODS IN TERTIARY INSTITUTIONS IN EKITI STATE
Abstract
The purpose of the study was to examine the improvement of academic staff service delivery through emerging technology-based teaching methods in tertiary institutions in Ekiti State. The specific objectives of the study were to; the level of technology-based teaching methods available, examine the kinds of emerging technology tools academic staff often use in their teaching and to examine the effectiveness of emerging technologies on service delivery of academic staff in tertiary institutions in Ekiti State. Three research questions were raised in line with the objectives. The researcher used a survey type of descriptive design. The population of this study comprise of 110 lecturers working in the School of Business Studies, Federal Polytechnic Ado Ekiti (FPA). Eighty- six (86) lecturers were sampled using Krejcie and Morgan (1970) sampling techniques. The researcher used self-administered questionnaires. Descriptive and inferential statistics were used to analyze the collected responses. The study revealed that the level of technology-based teaching methods available in public tertiary institutions in Ekiti State is high. Emerging technology tools, particularly Learning Management Systems and multimedia elements, are moderately used by academic staff in Ekiti institutions. Emerging technology tools are considered effective in improving student engagement and content delivery by academic staff, although their role in communication shows moderate impact. The study concluded that the study concludes that the adoption of emerging technology-based teaching methods in tertiary institutions in Ekiti State has a substantial positive impact on the service delivery of academic staff. Lastly, the researcher among others recommended that Tertiary institutions should continue to invest in emerging technologies, particularly advanced tools like VR and AR, which have the potential to revolutionize teaching and learning.
Keywords: Improvement, Academic Staff, Service Delivery, Emerging, Technology-Based Teaching Methods, Tertiary Institutions.
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