HUMAN RESOURCE MANAGEMENT AND SERVICE DELIVERY IN TERTIARY INSTITUTIONS
Abstract
This study examined the relationship between human resource management and service delivery in Federal Polytechnic Bauchi and Abubakar Tatari Ali Polytechnic Bauchi. The study adopted a descriptive survey research design. The population of the study comprised academic and non-academic staff of the two institutions, from which a sample was selected using random sampling techniques. A structured questionnaire was used for data collection. Data collected were analyzed using descriptive statistics such as mean and standard deviation. The findings revealed that human resource management practices such as recruitment, training and development, motivation, and performance appraisal significantly influence service delivery in the institutions. The study concluded that effective human resource management enhances quality service delivery in tertiary institutions. Recommendations were made based on the findings.
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